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Installation guides
Step-by-step for iPhone, Samsung, Pixel and other Android phones.
OpenTroubleshooting
No signal, QR code rejected, data not working; fixes that usually work.
OpenFrequently asked questions
Validity, WhatsApp, hotspot, top-ups, refunds and more.
OpenGetting started
Installation
Troubleshooting
- QR code won't scan or is rejectedWhat to do when the camera won't read the code or your phone says it's invalid.
- eSIM installed but won't activateThe eSIM shows in settings but never connects.
- No signal on the Wayline lineThe line shows “No service” or searches indefinitely.
- Signal but no mobile dataBars are showing but nothing loads.
- Checking the APN settingMost phones configure the APN automatically. Here's how to check it if data won't connect.
- Why data roaming must be onRoaming is required for travel eSIMs; and it doesn't create extra charges from us.
- My phone doesn't support eSIMWhat to do if you discover your phone can't use eSIM.
- My phone is carrier-lockedLocked phones can't use other networks' eSIMs until unlocked.
- I deleted my eSIM by mistakeWhat can (and can't) be done after an eSIM is removed.