eSIM installed but won't activate

Activation happens when the eSIM first connects to a partner network in a covered country.

1. Check you're in a covered country. The eSIM can't activate before you arrive.
2. Switch the Wayline line on and select it for mobile data.
3. Turn on Data Roaming for the Wayline line.
4. Restart your phone.
5. Select a network manually: turn off Automatic network selection and choose one of the partner networks listed on your plan page.

Still nothing after 15 minutes? Contact support with your order number and your phone model.