Troubleshooting

My phone is carrier-locked

Locked phones can't use other networks' eSIMs until unlocked.

Phones bought on contract or from a carrier are sometimes locked to that carrier. A locked phone may let you install an eSIM but refuse to connect with it.

iPhone: Settings → General → About → Carrier Lock. “No SIM restrictions” means unlocked.
Android: ask your carrier; the setting location varies by manufacturer.

Only your carrier can unlock your phone. Many do it free once your contract is paid off.

Last updated Jan 15, 2026

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