Troubleshooting
My phone doesn't support eSIM
What to do if you discover your phone can't use eSIM.
If your phone has no EID when you dial *#06#, it doesn't support eSIM and can't install a Wayline plan.
If you haven't installed the eSIM, you can request a refund under our Refund Policy. Before buying again, use the compatibility checker and confirm the EID.
Last updated Jan 15, 2026
Didn't solve it? Our team can look at your specific eSIM.
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