Orders & refunds
Refunds at a glance
When you're eligible and how long refunds take.
- Not installed: you can request a refund under our Refund Policy.
- Our side or our partner's side failed and we can't fix it: we refund you.
- Duplicate purchase: we refund the duplicate.
Request a refund by contacting support with your order number. Refunds return to your original payment method; banks usually take 5–10 business days to show them.
Last updated Jan 15, 2026
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