Skip to content
wayline

Orders & refunds

Refunds at a glance

When you're eligible and how long refunds take.

  • Not installed: you can request a refund under our Refund Policy.
  • Our side or our partner's side failed and we can't fix it: we refund you.
  • Duplicate purchase: we refund the duplicate.

Request a refund by contacting support with your order number. Refunds return to your original payment method; banks usually take 5–10 business days to show them.

Last updated Jan 15, 2026

Didn't solve it? Our team can look at your specific eSIM.

Contact support

We use a cookie to remember your language and currency. Nothing is sent to a server. Cookie policy