Terms of Service
1. Who we are
These Terms of Service ("Terms") govern your use of the Wayline website and the purchase and use of Wayline eSIM services. Wayline is a trading name of Bemi Prime Ltd, a company registered in [Governing Jurisdiction] under number [Company Number], with its registered office at 128 City Road, London, EC1V 2NX ("Wayline", "we", "us").
2. Customer eligibility
You must be at least 18 years old (or the age of majority where you live) and able to enter a binding contract. Business customers confirm they are authorized to accept these Terms for their organization. Some destinations require identity verification by local law; where a plan requires it, this is stated on the plan page.
3. The service
We sell prepaid mobile data plans ("Plans") delivered as eSIM profiles. Plans are provided over the networks of third-party mobile operators through our wholesale connectivity partners ("Network Partners"). We do not own or operate mobile networks. Each Plan page describes its data allowance, validity, covered countries, typical partner networks, speed (4G/5G where available), hotspot permission, top-up eligibility and any calls or SMS included.
4. Purchasing
4.1 When you place an order, you make an offer to buy the Plans in your cart at the displayed price. A contract is formed when we confirm your payment. 4.2 Prices are shown in your selected currency and include applicable taxes. The amount shown at payment is the amount charged in that currency; your card issuer may apply its own conversion fees. 4.3 We may refuse or cancel an order if we suspect fraud, if a Plan is listed at an obvious pricing error, or if the Plan becomes unavailable before delivery. If we cancel a paid order, we refund you in full.
5. Payment terms
Payments are processed by our payment provider. We do not receive or store your full card details. An order is marked as paid only after we receive confirmation from the payment provider. Promotional codes are subject to their stated conditions and may not be combined unless stated.
6. Device compatibility
You are responsible for ensuring your device supports eSIM and is not locked to a carrier. We provide a compatibility checker as guidance, but support can vary by model, region and software version. See our Refund Policy for incompatible devices.
7. Network availability and coverage
Coverage and speeds depend on the Network Partners, your location, network congestion, your device and other factors outside our control. Listed networks are those typically available; the network used may change. We do not guarantee uninterrupted coverage, specific speeds, or availability in every area of a covered country, including remote areas, buildings, underground locations, aircraft or ships.
8. Installation and activation
8.1 Installation means downloading the eSIM profile to your device. Activation means the start of your Plan's validity period. These are different events. 8.2 Each Plan states when validity starts; for most Plans, when the eSIM first connects to a supported network in a covered destination. 8.3 eSIM profiles can usually be installed only once. If you delete an installed eSIM, it may not be possible to reinstall or replace it. 8.4 [Activation deadline: if a Plan must be activated within a certain period after purchase, insert the period confirmed by Network Partners.]
9. Usage restrictions
You must use the service lawfully and in line with our Acceptable Use Policy and Fair Usage Policy. Plans are for personal travel use and may not be resold, used in fixed or permanent installations, or used for automated, machine-to-machine or bulk traffic unless agreed in writing.
10. Validity
A Plan ends when its validity period expires or its data is used up, whichever happens first, unless extended by an eligible top-up. Unused data does not carry over and has no cash value.
11. Fair usage
Unlimited Plans include a daily high-speed allowance, after which speeds are reduced as stated on the Plan page. Our Fair Usage Policy applies to all Plans.
12. Top-ups
Where a Plan supports top-ups, you can add data to the same eSIM from your account. Each top-up has its own validity as stated before purchase. Top-up availability depends on our Network Partners.
13. Service interruptions
We may suspend the service where required by law, a Network Partner, a security incident, suspected fraud or breach of these Terms. Planned maintenance or partner outages may temporarily affect the service. Where an interruption caused by us or our Network Partners prevents you using a Plan and we cannot resolve it, you may be entitled to a refund under our Refund Policy.
14. Refunds
Refunds are handled under our Refund Policy, which forms part of these Terms. Nothing in these Terms affects your statutory rights as a consumer.
15. Liability
15.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law. 15.2 Subject to 15.1, our total liability to you in connection with an order is limited to the amount you paid for that order. 15.3 We are not liable for indirect or consequential losses, including missed connections, lost business or costs from your home carrier, except where required by law.
16. Changes to these Terms
We may update these Terms. The version in force when you place an order applies to that order. We will notify account holders of material changes.
17. Governing law
These Terms are governed by the laws of [Governing Jurisdiction]. If you are a consumer, you also benefit from mandatory protections of the law of the country where you live.
18. Dispute resolution
Please contact us first at info@waylinesim.com; most issues are resolved quickly. If we cannot resolve a complaint, you may refer it to [ADR body, if applicable] or the courts of [Governing Jurisdiction] or your country of residence where consumer law allows. [EU/UK: include online dispute resolution and ADR information as required.]
19. Contact
Bemi Prime Ltd, 128 City Road, London, EC1V 2NX. Email: info@waylinesim.com.